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Question by Verbal: What is a competitive pay rate for a technical support person dedicated to the company’s executives?
I am considering a position as the technical analyst dedicated to the executive group at a financial corporation in Minneapolis. I would provide desktop and Blackberry support for about 80 people including the CEO, CFO and other high-level executives. I am wondering what people’s thoughts are on fair compensation for this position. And, if there is anyone else in a similar role that would be willing to share their approximate compensation.
A couple other details – The company is in the Mortgage business and has around 20,000 employees. Also, it would not be a direct employment with the company. A large national IT firm has a contract with them to be the in-house desktop support. The company I would be employed with pays well, 50K plus for other (non-executive) desktop support positions.
New details- The position is paying 22.45/hour. 8-5 Mondy-Friday, no after hours on-call. One week paid vacation and 6 paid holidays. Having about four years of experience in technical support this compensation is far below what I believe to be market. I am looking for another job.
Answer by mprsox
There is no easy answer here – it depends on the size of the firm and the local markets and company reputation. This is one of those jobs where they don’t really appreciate you until they don’t have you anymore. Having audited small and large firms and written SOX policies for wireless devices for executives, what I can tell you is that it depends on the value of info being delivered as well- if they review their public firm’s confidential finances prior to disclosure, you have more leverage (my guess is 25%, but it is a guess). if it is just plain email, then most likely would be no premium- but you should ask for one anyway maybe 10-15% – they will want you on 7×24 status. also ask for flex time, bonus, etc. to comp for odd hours.
What do you think? Answer below!